FAQ

 

1. What can I personalize?
You can personalize your jewelry with your pet’s name, photo, or other available customization options depending on the design. Each piece is made specifically for you and your pet.

2. What kind of photo should I upload?
For the best result, please upload a clear, well-lit photo of your pet. Photos showing your pet’s face clearly and without heavy filters usually produce the best results.

3. Can I include more than one pet?
Yes. Selected designs can feature multiple pets. Please check the personalization options on the product page to see what is supported for your chosen design.

4. How long does personalization take?
Your personalized order will be prepared within 5 business days before being shipped.

5. When will I receive my order?
Orders are typically shipped within 5 business days and are expected to arrive within 10–20 days after shipping, depending on the destination and carrier.

6. What material is the jewelry made from?
Our jewelry is made with 925 Sterling Silver. Selected designs may also be available with an 18K Gold-Plated finish.

7. Can I change or cancel my order?
Because personalized products are made specifically for you, please contact us as soon as possible if you need to make a change or cancel your order. Once personalization or production has started, changes may no longer be possible.

8. What if there is a problem with my order?
If your order arrives damaged, defective, or different from what you ordered, please contact us with your order details and photos. We’ll review the issue and help provide an appropriate solution. All products include a 1-year warranty.

Still have questions?
Our support team is here to help. Contact us and we'll get back to you as soon as possible.